Technical support
We maintain infrastructure under contract: monitoring, scheduled work and incident resolution within agreed times. We also support infrastructure built by others.
Support keeps infrastructure from failing unexpectedly, and when a failure does happen, it gets fixed quickly and by clear rules.
The scope of work, response times and request procedure are fixed in the contract and SLA.
What the work includes
Monitoring
Watching equipment, links and services, alerts about problems.
Scheduled maintenance
Updates, backup checks, preventive maintenance of equipment.
Incident resolution
Diagnostics and recovery within the times agreed in the SLA.
User requests
A single point for requests and a clear procedure for handling them.
Working with vendors
Warranty cases and component replacement through the vendor's service.
Reporting
Regular reports on the state of the infrastructure and work done.
Why clients come to us
- No in-house IT specialist, or not enough of them
- The infrastructure was built by a contractor who has left
- Failures happen unexpectedly and take long to fix
- You need a contractor with clear contractual obligations
Support formats
One-off work
Diagnostics, configuration or recovery after a failure on request.
Subscription service
Regular work and support under a contract with a monthly fee.
SLA-based support
Response and recovery times fixed in a service level agreement.
Send a request
Describe your task — we will contact you during business hours and propose a solution.
info@vionet.kz
47 Syganak St., 5a, Astana, Kazakhstan